Frequently Asked Questions

Have questions? Here are quick answers to the most common inquiries about orders, payments, and more.

Orders & Shipping

Browse our collections, add items to your cart, and proceed to checkout. You can pay via UPI, credit/debit card, net banking, or Cash on Delivery. Once your order is confirmed, you will receive an email and SMS confirmation with your order details.

Once your order is dispatched, you will receive an SMS and email notification with a tracking link. You can click the link to view real-time shipment status from our courier partner.

Orders are dispatched within 24–48 business hours of confirmation (Monday to Saturday). After dispatch, delivery takes 3–5 business days to metro cities, 4–6 business days to tier-2 cities, 5–8 business days to tier-3 cities and rural areas, and 7–10 business days to North-East India and remote locations.

Yes, we deliver to all serviceable pin codes across India. Enter your pin code at checkout to confirm availability and estimated delivery dates for your area.

No. Shipping is free on every order, prepaid or Cash on Delivery, with no minimum order value.

Come to our shop at Umadevi Mandir, Umrale, Samel Pada, Nalasopara West, Vasai-Virar, Maharashtra 401203. Open in Google Maps
Timings: 10 AM to 7 PM.
You can also call us on +91 96991 64131.

Payments

We accept all major credit and debit cards (Visa, Mastercard, Rupay), UPI (Google Pay, PhonePe, Paytm), net banking, and Cash on Delivery (COD). All online payments are processed through a secure, PCI-DSS compliant payment gateway.

Yes, COD is available on eligible orders across most pin codes in India. There is no extra charge for Cash on Delivery. COD availability is displayed at checkout.

Absolutely. We use 256-bit SSL encryption and partner with RBI-compliant payment gateways to ensure your financial information is fully protected. We never store your card details on our servers.

Returns & Refunds

You can request a return within 7 days of delivery. The chair must be unused, free of scratches, cracks or stains, and returned in its original packaging. Products bought in a clearance or final sale cannot be returned. Received a damaged or wrong item? Contact us within 48 hours of delivery for a free replacement or full refund.

Contact our support team at brjangu29@gmail.com or call +91 96991 64131 with your order number. Once approved, we will schedule a pickup from your delivery address within 2–3 business days.

Refunds are initiated within 48 hours of receiving and inspecting the returned item. The amount is credited to your original payment method within 5–7 business days. For COD orders, refunds are processed to your bank account.

Yes. Within the 7-day return window you can exchange for a different colour or model of chair, subject to stock availability. Contact our support team to start an exchange. If the chair you want is unavailable, we will refund you instead.

Chairs & Care

All types of chairs – plastic chairs, arm chairs, armless chairs, dining chairs, garden and outdoor chairs, office chairs, kids chairs and stools – at affordable prices.

Yes. We are based in Nalasopara West and deliver quickly across Vasai, Virar, Nalasopara, Naigaon and nearby areas. We also ship to other serviceable pin codes across India.

Yes. For bulk quantities of chairs for shops, offices, restaurants, function halls or events, call or WhatsApp us on +91 96991 64131 for special rates.

Yes. Every chair sold on ChairDekho is checked for strength, finish and comfort, and sourced directly from trusted manufacturers. We stand behind the quality of every chair we sell.

Wipe plastic chairs with a damp cloth and mild soap, and avoid sharp objects and long exposure to strong heat. For office chairs, check the screws and wheels from time to time. Care instructions are also provided on each product page.